Alibaba FAQ

  • Why was my account deactivated due to security reasons?
  • How do I unsubscribe from your mail list?
  • What is a safe password?
  • How do I change my email address?
  • What can I do after received a new business card?
  • Why I failed to log in IPP platform with my Alibaba.com account?
  • How do I hide my personal contact info?
  • Why cannot I receive the Email verification code?
  • Why cannot I register on Alibaba.com?
  • How do I verify my Business Identity?
  • Can I create an account without a phone number?
  • Can I combine my accounts?
  • Can I change my Member ID?
  • How do I change my verification phone?
  • How do I verify my email address?
  • Why cannot I receive the SMS verification code?
  • How to upgrade my Aliprotect account?
  • How do I modify my contact information?
  • How can I contact Alibaba for cooperation on intellectual property pro
  • What's the benefit of getting Business Identity verified?
  • What is Authorization Letter?
  • What can I do if I receive spam emails?
  • How can I register an account on Alibaba.com?
  • What are Trade Alerts?
  • How do I change the delivery frequency of Trade Alerts?
  • How do I add two email addresses to my account?
  • How do I change verification phone if my old phone is no longer in use
  • How do I upload my photo in My Alibaba?
  • Can I change my business role?
  • How do I report the suspicious member?
  • Where does the information come from on my Business Profile?
  • How do I send feedback for product details?
  • Why is my identity information still pending for authentication?
  • I didn't buy anything. Why I received an order confirmation email?
  • What can I do if I misspelled my email address when registering?
  • Can the business cards be classified?
  • What is AliProtect?
  • Do I need to pay for cooperation on intellectual property protection w
  • Shall I tick \"Stay Signed In\" checkbox ?
  • Should I register a separate account to buy products from Wholesaler?
  • Why can't I receive Trade Alerts?
  • How do unbind my email to a previously closed account?
  • Will I be charged for registering and submitting an IPR Infringement C
  • How do I know if an email is really from Alibaba.com?
  • How are suppliers recommended to buyers?
  • How to modify the key word in Trade Alert?
  • How long does the Free Membership last?
  • What is Alibaba.com's policy on IPR?
  • What is Intellectual Property Protection Platform?
  • What can I do if the received verification code shows invalid?
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