How do I change my email address?

Before changing your email address, check the scenario first.

Scenario 1

Have access to the email address or not?


The email address to replace is free


Click here for solution


Click here for solution

Scenario 2

Specific situation


The email address to replace is occupied

The email has been registered under other platforms of Alibaba Group

Click here for solution

The email exists under another account on

Click here for solution

Scenario 1.1: The email address to replace is free and you have access to it: Go to My Account and click 'Change Email Address' .

Scenario 1.2: The email address to replace is free and you have no access to it: contact Customer Service Team for help.

Scenario 2.1: The email address to replace is occupied and has been registered under other business units of Alibaba Group
If this email has been registered under other platforms of Alibaba Group, like,, etc., please release the email from that platform first before using it to register account. 

Scenario 2.2: The email address to replace is occupied and exists under another account on Alibaba.comPlease directly use the email address to sign in.

Account Management Related FAQ

  • Why cannot I receive the Email verification code?
  • Can I change my business role?
  • What is Authorization Letter?
  • What can I do after received a new business card?
  • I didn't buy anything. Why I received an order confirmation email?
  • What's the benefit of getting Business Identity verified?
  • Do I need to pay for cooperation on intellectual property protection with Alibaba?
  • Why can't I receive Trade Alerts?
  • What can I do if I forgot my password?
  • How are suppliers recommended to buyers?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Order Receipt
    After-sales Service
    Order Feedback
    Novel Coronavirus related
    Others FAQ