After-sales Service

  • What can I do if I have been scammed?
  • When will my dispute case be solved?
  • What should I do if I am unsatisfied with the process or result of my case regarding a Trade Assurance order?
  • If my order used multiple payment methods, what's the refund priority for different payment methods?
  • How to submit a complaint for offline order?
  • Why the refund I received for Trade Assurance order is insufficient?
  • How to cancel a dispute for the Trade Assurance order?
  • Alibaba.com Transaction Dispute Rules
  • What can I do if order information changed without mutual agreement?
  • How do I check the status of my dispute case?
  • How do I deal with my offline dispute?
  • What's the dispute process for offline order?
  • How do I manage offline dispute?
  • How do I deal with my Trade Assurance dispute?
  • What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
  • How does Alibaba.com prevent scams?
  • What's the dispute process for Trade Assurance order?
  • What can I do if I failed to track the shipment?
  • What can I do if refund is processed but my paying credit card is closed?
  • Who pays the shipping cost when returning goods on a Trade Assurance order?
  • What is the difference between a severe dispute and a general dispute?
  • Unsatisfied with offline dispute result/processing. What can I do?
  • What is the new pocess of \"In Transit\" dispute for Trade Assurance order?
  • Can I open a case if it has already been more than 30 days since I received my Trade Assurance order confirmation receipt?
  • Can I get the payment processing fee returned when I apply for refund?
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