What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
1) deactivated by yourself
2) deactivated due to security reasons by Alibaba.com

Scene 1: Deactivated by yourself
Go to sign in page and click "click here".

Scene 2: Deactivated due to security reasons by Alibaba.com

a. There is appeal entrance on sign in page:
click "Appeal for account reactivation"to appeal for reactivation online and submit the required documents. Then wait about 3-5 business days for us to review your appeal. If approved, your account will be reactivated.

b. There is no "appeal for account reactivation" entrance on the sign in page: go to Alibaba.com Customer Service to get more support.

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