How do I change verification phone if my old phone is no longer in use?

If you cannot sign in your account or have no access to the old verification phone, check the situations 
below for solution:

Scenario 1: If your account was originally registered on Taobao, Alipay, 1688 etc., you need to contact the corresponding platform's customer service team.

Scenario 2:  If your account was originally registered on, please download application form here: Change security phone number-normal membership. Note: If you are individual user, please provide us with  copy of your personal identification, e.g. passport or driver license.

Scenario 3: If your account was bound Gold supplier account or upgraded to Gold Supplier before, please download application form here: Change security phone number. The company seal and the signature of the person in charge of the original gold account company are required. If you could not provide the required form above, we suggest you create a new account. Join free here.

You may also be interested in:
How do I delete verification phone?

Account Management Related FAQ

  • Why cannot I register on
  • Can I change the email address that I receive Trade Alerts to?
  • Can you send code to both my email and mobile?
  • How do I retrieve password of AliProtect?
  • How do I submit my brand authorization document?
  • How do I delete verification phone number?
  • Where can I see my Business Identity Icon?
  • I have several IPRs, may I submit all of them together?
  • How do I bind security phone to my account?
  • What can I do if I failed to sign into my account?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Order Receipt
    After-sales Service
    Order Feedback
    Novel Coronavirus related
    Others FAQ