What can I do if I failed to sign into my account?

If you cannot sign in to your Alibaba.com account, here are some suggestions:
1. Please ensure you have entered the correct registered email address and password.
2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.
3. Please don't enter blank spaces before and after password.

You can also try to retrieve your password to see if it can resolve this sign-in issue.

What can I do if I forgot my password?
What can I do if my account was deactivated?
Why cannot I receive the Email verification code?
Why cannot I receive the SMS verification code?

Account Management Related FAQ

Why was my account deactivated due to security reasons?

What can I do if it says I already have an account?

How do I protect my password?

What can I do if my information was misused by other companies?

How do I register my account on IPP?

How do I change gender on my Alibaba?

How do I verify my Business Identity?

Is cooperation program only available to brand owner in Mainland China?

Why was my post removed from the Discussion Forums?

How to upgrade my Aliprotect account?