How do I delete verification phone number?

Currently you are not allowed to delete verification phone number which bound with your Alibaba.com account by yourself, please follow the corresponding guidance below:

If you are FREE Member:

To delete verification phone number, please download the application form, fill all required information then contact Customer Service Team with below documents:

Personal user: 1. Above application form to delete verification phone. 2. The photo of your passport/Identity card/driving license etc.(For account ownership confirmation only)

Company user: 1. Above application form to delete verification phone. 2. The photo of your business license (For account ownership confirmation only)

If you are Global Gold Supplier:

Please visit here to get more support.

How do I change verification phone if my old phone is no longer in use?

Account Management Related FAQ

  • I have several IPRs, may I submit all of them together?
  • How do I bind security phone to my account?
  • Why was my account deactivated due to security reasons?
  • What can I do if I failed to sign into my account?
  • What can I do if it says I already have an account?
  • How do I protect my password?
  • What can I do if my information was misused by other companies?
  • How do I register my account on IPP?
  • How do I change gender on my Alibaba?
  • How do I verify my Business Identity?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Sourcing
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Inspection
    Shipping
    Order Receipt
    After-sales Service
    Order Feedback
    Promotions
    Novel Coronavirus related
    Others FAQ