Why cannot I register on Alibaba.com?

Please go through possible reasons as below:
1. If you failed to receive the confirmation email, please click "Click here to resend the email" button as below:

2. If you don't have the company name, you could fill with your full name in the company name column.
3. If you got error message like "Please log in or register with a new email", that means your email address is already used by other account under Alibaba Group(such as AliExpress.com, taobao.com etc), you could use a new email to register on Alibaba.com or sign in with that Alibaba Group account and then activate the account on Alibaba.com.
4. If the page got stuck, please change a browser or clear browser cookies to retry.

Account Management Related FAQ

  • Can I change the email address that I receive Trade Alerts to?
  • Can you send code to both my email and mobile?
  • How do I retrieve password of AliProtect?
  • How do I submit my brand authorization document?
  • How do I delete verification phone number?
  • Where can I see my Business Identity Icon?
  • I have several IPRs, may I submit all of them together?
  • How do I bind security phone to my account?
  • Why was my account deactivated due to security reasons?
  • What can I do if I failed to sign into my account?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Sourcing
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Inspection
    Shipping
    Order Receipt
    After-sales Service
    Order Feedback
    Promotions
    Novel Coronavirus related
    Others FAQ