Why is my identity information still pending for authentication?

The identity and IPR information are required to be submitted TOGETHER for authentication. Normally, the identity and IPR information will be reviewed together once submitted.

If your identity information is pending for authentication, please sign in to your IPP account to check the authentication status and follow instructions in the system. If you submit your identity information only without IPR information, please fill in your IPR information as soon as possible. 

Account Management Related FAQ

  • How do I change the delivery frequency of Trade Alerts?
  • How do I hide my personal contact info?
  • How do I modify my contact information?
  • What behavior will be recorded in relationship history?
  • Should I register a separate account to buy products from Wholesaler?
  • How do I report the suspicious member?
  • What is Intellectual Property Protection Platform?
  • How long does the Free Membership last?
  • How do I upload my photo in My Alibaba?
  • What is AliProtect?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Order Receipt
    After-sales Service
    Order Feedback
    Novel Coronavirus related
    Others FAQ