What should I do if I mistakenly confirmed receipt?

Your order will be protected up to 30 calendar days after confirming receipt. This means that during those 30 days, you can submit a Trade Assurance dispute in the event of quality or shipment related problem.

If you confirmed receipt by mistake when you haven't yet received your goods, or there is any issue with the quality of the goods, we suggest that you negotiate with the supplier to settle the dispute as a first step. If the result is not satisfactory, you can file a dispute with Alibaba.com within 30 calendar days. For instructions on how to file a dispute, please click here.