How does Alibaba ensure the shipping info of the Trade Assurance order is real?

For Trade Assurance order exported via Onetouch: supplier will use Alibaba.com’s affiliated company's trade export services (Onetouch) to export the goods, and therefore all data are retrieved directly from Customs and the data will likely be real and reliable.

For Trade Assurance order not exported via Onetouch: supplier needs to upload the shipment proof or link the logistics order to finish shipment. You could contact the logistics company after you got the tracking number to check.

Order Receipt Related FAQ

  • What is the shipping area of Trade Assurance order?
  • When will I receive my order?
  • What does the order status 'shipment started' mean?
  • Can I use my own shipping provider for my Trade Assurance order?
  • Will I receive a reminder from Alibaba.com when the shipping deadline is approaching?
  • What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?
  • When will the supplier ship my Trade Assurance order?
  • How do I trace my order with the tracking number?
  • What should I do after the logistics order submitted?
  • How do I modify the transportation model for my ocean shipping order?
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