Can I use my own shipping provider for my Trade Assurance order?

Yes. The shipment of your Trade Assurance order depends on the agreement between you and your supplier. Please negotiate with the supplier if you want to use your own shipping provider. 

A warm reminding:
If the Trade Assurance order is placed to choose to export via Onetouch, you need ask your provider to export in the name of Onetouch. You could ask for your supplier's help about it. 

Order Receipt Related FAQ

  • What does the order status 'shipment started' mean?
  • Will I receive a reminder from Alibaba.com when the shipping deadline is approaching?
  • What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?
  • When will the supplier ship my Trade Assurance order?
  • How do I trace my order with the tracking number?
  • What should I do after the logistics order submitted?
  • When will you ship my logistics order?
  • How do I modify the transportation model for my ocean shipping order?
  • Are there any shipping restrictions on cargo dimension (volume), weight or categories?
  • What does FedEx Trade Networks & Brokerage, Inc. Customs Brokerage include?
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