What should I do after the logistics order submitted?

Once your logistics order is submitted, you will receive an email confirmation with your booking details. Your supplier will be contacted to confirm cargo details (dimensions, weight, volume, cargo ready date, etc) and accept your logistics order. The logistics provider you’ve chosen will also be notified when shipment is confirmed, and will ask you to finalize the following information and documentation depending on the details of your order.

- Consignee / Consignor / Delivery Address
- Commercial invoice / Packing List / Other (ie. MSDS)
- Power of Attorney

You can check this status by logging into My Alibaba, go to the "Services" tab and click on "Manage Logistics Orders ". Find the order you'd like to track, click "View Details” to check the most
up-to-date status of your order.

Shipping Related FAQ

  • When will you ship my logistics order?
  • How do I modify the transportation model for my ocean shipping order?
  • Are there any shipping restrictions on cargo dimension (volume), weight or categories?
  • What does FedEx Trade Networks & Brokerage, Inc. Customs Brokerage include?
  • When will you ship my ocean logistics order?
  • How can I check my payment details?
  • Can I cancel my logistics order?
  • How do I pay for my logistics order?
  • How will I know if my logistics order has been confirmed?
  • Will Buyers and Suppliers be quoted the same way?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Sourcing
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Inspection
    Shipping
    Order Receipt
    After-sales Service
    Order Feedback
    Promotions
    Novel Coronavirus related
    Others FAQ