How do I confirm my order receipt?

The order receipt can be confirmed manually by buyer or automatically by the system.

To confirm your order receipt, please go to “orders” > “all orders” and click “confirm receipt" on the order detail page as shown below to complete the order.

If you do not confirm the order receipt manually, the system will automatically confirm the order receipt. The time it takes to automatically confirm the order receipt varies by shipping method.

(i) by express: 15 days;

(ii) by air freight: 30 days;

(iii) by land transportation, sea freight or postal parcel: 60 days;

(iv) from overseas warehouse: 10 days.

Order Receipt Related FAQ

  • How does Alibaba ensure the shipping info of the Trade Assurance order is real?
  • What is the shipping area of Trade Assurance order?
  • When will I receive my order?
  • What does the order status 'shipment started' mean?
  • Can I use my own shipping provider for my Trade Assurance order?
  • Will I receive a reminder from Alibaba.com when the shipping deadline is approaching?
  • What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?
  • When will the supplier ship my Trade Assurance order?
  • How do I trace my order with the tracking number?
  • What should I do after the logistics order submitted?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Sourcing
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Inspection
    Shipping
    Order Receipt
    After-sales Service
    Order Feedback
    Promotions
    Novel Coronavirus related
    Others FAQ