What happens if there are changes to my shipment?

If you become aware of any changes regarding your shipment you must communicate them immediately to your Seller. Your Seller will in turn update you with any resulting amendments to the shipment or shipment cost. Often it is the Seller who will find out about changes directly from your supplier or during pickup. They will update you directly along with any resulting amendments to the shipment or shipment cost. If the additional charge for the changed load is substantially different than the original quote for the shipment, your Seller has the option not to proceed with the shipment until receiving written agreement to the charge from you. If you don’t answer promptly, the Seller may return the goods to the Loading Point and/or put the goods in storage or otherwise handle the shipment as they determine best, including continuing execution of the Order, and you will be responsible to cover all of the costs arising from the changed load and chosen handling of shipment.

There has been a change to my shipment and the Service Provider has updated me that the cost has changed. How do I pay the difference or receive a refund?

You will be invoiced for any additional costs up to 15 Business Days after the shipment is delivered. If you have Freightos AutoPay set up on your account the difference will be charged to the credit card on your account. Otherwise payment by wire will be due in accordance with your payment terms. You must make all payments in a timely manner. Failure to do so could lead to a collection process and Freightos will charge you, in addition to the actual charges, any costs associated with enforcement and collection.