How long does it take for me to receive the refund for Trade Assurance order?

Alibaba.com generally processes payments within seven working days once an agreement has been reached. The time it takes for the payment to reach your account depends on your payment method:

Note:

i. Remote locations may take longer to process the refund.

ii. Refunds for payments made using Pay Later will be applied as payments to outstanding loan(s).

After-sales Service Related FAQ

  • How do I open a dispute for my Trade Assurance order?
  • How do I return products for my Trade Assurance order?
  • What should I do if I mistakenly confirmed receipt?
  • How do I extend the shipping date for my order?
  • If I buy from different suppliers, can the products be shipped together?
  • What do the acronyms listed in the shipping section of a Trade Assurance order stand for?
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  • How does Alibaba ensure the shipping info of the Trade Assurance order is real?
  • How do I confirm my order receipt?
  • When will I receive my order?
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