What can I do if I failed to track the shipment?
If you failed to track the shipment with the tracking number or other delivery information provided by your supplier, please contact the supplier or the logistic company directly for further assistance.
If still not works, you can open a dispute for your order and Alibaba.com dispute team will step in to help handle it after case escalation.
Open a dispute for Trade Assurance order
Open a dispute for offline order