Can I get the payment processing fee returned when I apply for refund?

Sorry that the payment processing fee was charged for the payment service by banks or some institutions. When you apply for refund, Alibaba.com can only return the amount received which you can check on your order detail page- Payment Records area as below, hope you could understand.

After-sales Service Related FAQ

  • What is the dispute resolution process for Kabbage loans under the Pay Later program?
  • How do I return products to the supplier?
  • What is Trade Assurance Plus?
  • How long does it take for me to receive the refund for Trade Assurance order?
  • How do I open a dispute for my Trade Assurance order?
  • How do I return products for my Trade Assurance order?
  • What should I do if I mistakenly confirmed receipt?
  • How do I extend the shipping date for my order?
  • If I buy from different suppliers, can the products be shipped together?
  • What do the acronyms listed in the shipping section of a Trade Assurance order stand for?
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