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Account Management
What can I do if my account is stolen?
How can I know if my email address has been registered on Alibaba.com or not?
What's Business Identity?
What websites will be covered by the Alibaba Intellectual Property Protection Platform?
What should I do if I don’t have enough contacts to invite to confirm my Business Identity?
Can I add sub-accounts to my account?
How to register/create an account on Intellectual Property Protection Platform (IPP platform)?
Why can not I reset password?
What kind of IPR infringements can I report using the IPR Infringement Claims Reporting System?
Where does supplier read my Business Identity?
How do I follow or unfollow businesses and people?
How do I modify my account information?
How do I remove my mobile phone number?
Can I create an account without a phone number?
How do unbind my email to a previously closed account?
Will I receive a notification when my Business Identity has been changed?
What is my IPR status?
Will I be charged for registering and submitting an IPR Infringement Claim?
Can I combine my accounts?
What can I do if the received verification code shows invalid?
Where does the information come from on my Business Profile?
Can I change my Member ID?
How can I contact Alibaba for cooperation on intellectual property protection?
Can the business cards be classified?
Why I failed to log in IPP platform with my Alibaba.com account?
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Alibaba FAQ<
Alibaba FAQ<
Account Management
Sourcing
Business Negotiation
Place Order
Order Payment
Production Monitoring
Inspection
Shipping
Order Receipt
After-sales Service
Order Feedback
Promotions
Novel Coronavirus related
Others FAQ