Shipping Overall Introduction

1. Where can you ship through Alibaba.com Logistics Service?

Alibaba's Logistics Service has partnered up with the major freight forwarders inthe industry to provide our customers with ocean, air & land shipping solutionsfrom China to global destinations.

Currently, our ocean shipping solution delivers from China to 3 countries: UnitedStates of America, Canada, and United Kingdom.

Our Air Express service delivers from China to most regions of the US except266 postal codes.

Our Air Parcels service delivers to all countries except: Argentina, Azerbaijan,Brazil, Central African Republic, Cuba, Ecuador, Iran,Korea,Liberia, Libya,Macedonia, Micronesia, Peru, Saudi Arabia, Sudan, Syria, Tajikistan, Uruguay,Venezuela, Yemen.

Note: If you cannot find your country on the list, please contact your supplier to confirm if they can provide a logistics solution for you.

2. Place a Logistics Order & Make Payment

How Ocean Shipping Works


1. Once you have your Trade Assurance order ready, open the Alibaba.com Freight quote tool from the Alibaba logistics page.
2. Enter the measurements of your goods and your customs service needs to search for a quote.
3. Select the quote that best suits your needs and pay.
4. Upload the required documents to avoid any delays.

For ocean shipping, we provide both LCL (Less-than-Container Load) shipping and FCL (Full Container Load) shipping for the two incoterms below:
Free on Board (FOB)
• Supplier assumes all costs, responsibilities, and risks from the time the goods leave the factory until they pass the ship’s rail at the origin port. Buyer assumes all costs, responsibilities, and risks after that point.

Ex Works (EXW)
• Supplier has minimal obligation; buyer assumes all costs, responsibility, and risk upon picking up goods from the supplier until final delivery.

How Air Shipping Works

1. Find products that have ‘Alibaba.com Parcels’ or ‘Alibaba.com Air Express’ listed as shipping methods.

2. Choose one of these two services.

3. Click ‘Start Order’ button and complete payment.

4. Track your shipment and wait for delivery.

Please note that if you can’t find these services on the product detail page, contact your supplier and ask them to add it for your order. Also ask the supplier for the shipping fee.

Shipping Related FAQ

  • I'm not located in the US. Can I use the Get Quote tool?
  • What is the validity of the ocean shipping quotation?
  • What's the free unloading time at my site?
  • If my Supplier and I agreed to FOB terms, what happens if the Supplier doesn't pay the Origin Port
  • Does shipping quote include all fees?
  • How do I link my Trade Assurance order with my logistics order?
  • How do I track the status of my ocean shipping order?
  • How to change shipping term from EXW to FOB for the ocean shipping order?
  • Can I choose different trading terms in my Trade Assurance order from my logistics order?
  • How do I modify the logistics order?
  • Alibaba FAQ<
    Alibaba FAQ<
    Account Management
    Sourcing
    Business Negotiation
    Place Order
    Order Payment
    Production Monitoring
    Inspection
    Shipping
    Order Receipt
    After-sales Service
    Order Feedback
    Promotions
    Novel Coronavirus related
    Others FAQ