What should I do if the Trade Assurance payment goes wrong?
Account type | \t\t\tQuestion category | \t\t\tExplanation | \t\t\tSolutions | \t\t
1029 | \t\t\tPaid more | \t\t\tPaid more than the order amount | \t\t\t1)modify order; \t\t\t2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help. | \t\t
Paid less | \t\t\tPaid less than the order amount | \t\t\t1)contact the supplier to modify order (buyer's confirmation of modification needed); \t\t\t2)to pay the differerence | \t\t|
Paid wrong | \t\t\tPaid to the wrong bank account | \t\t\tPlease make the supplier go to service team for help | \t\t|
Offline order paid to online account | \t\t\tOffline order paid to online Trade Assurance account | \t\t\t1)draft Trade Assurance order and finish the deal; \t\t\t2)make the supplier go to service team for help | \t\t|
1030 | \t\t\tPaid more | \t\t\tPaid more than the order amount | \t\t\t1)modify order; \t\t\t2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help. | \t\t
Paid less | \t\t\tPaid less than the order amount | \t\t\t1)contact the supplier to modify order (buyer's confirmation of modification needed); \t\t\t2)to pay the differerence | \t\t|
Paid wrong | \t\t\tPaid to the wrong bank account | \t\t\tPlease make the supplier go to service team for help | \t\t|
Offline order paid to online account | \t\t\tOffline order paid to online Trade Assurance account | \t\t\t1)draft Trade Assurance order and finish the deal; \t\t\t2)make the supplier go to service team for help | \t\t