What should I do if the Trade Assurance payment goes wrong?

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Account typeQuestion categoryExplanationSolutions
1029Paid morePaid more than the order amount1)modify order;
\t\t\t2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
Paid lessPaid less than the order amount1)contact the supplier to modify order (buyer's confirmation of modification needed);
\t\t\t2)to pay the differerence
Paid wrongPaid to the wrong bank accountPlease make the supplier go to service team for help
Offline order paid to online accountOffline order paid to online Trade Assurance account1)draft Trade Assurance order and finish the deal;                                                                
\t\t\t2)make the supplier go to service team for help
1030Paid morePaid more than the order amount1)modify order;
\t\t\t2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
Paid lessPaid less than the order amount1)contact the supplier to modify order (buyer's confirmation of modification needed);
\t\t\t2)to pay the differerence
Paid wrongPaid to the wrong bank accountPlease make the supplier go to service team for help
Offline order paid to online accountOffline order paid to online Trade Assurance account1)draft Trade Assurance order and finish the deal;                                                                
\t\t\t2)make the supplier go to service team for help

Order Payment Related FAQ

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  • Are there any restrictions on using the Pay Later option to pay for my Trade Assurance orders?
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  • Can a business reapply if it does not qualify when I apply for a Kabbage line of credit?
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  • Credit Card password free payment for Trade Assurance order
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