What are the key features of Messenger on Alibaba.com?

Messenger is an easy to use messaging system on Alibaba.com which enables buyers and suppliers to communicate instantly and all communication records will be saved for future reference.

1. Efficient contact:  You can send instant messages or structured buying requests to suppliers, share documents or schedule video/voice calls to review or even inspect products (only available on mobile).

2. On-the-go communication: Synchronize all of your conversation to across your different devices so you can talk to suppliers whatever and wherever is most convenient for you.

3. Real-time Translation: Buyers could send the messages with Real-Time Translation

4. Simple transaction: Buyers can place order and make payment directly in messengers.

5. Get Full Security & Protection: Safeguard your negotiations using the Alibaba messaging system. Keep a record of your communication history for added security in the event of a disagreement. Communication and transaction records are immensely helpful in addressing dispute resolutions.

Business Negotiation Related FAQ

  • Why is my RFQ still pending?
  • How do I use Trade Messenger?
  • How do I check my sent messages?
  • How do I add more information to my RFQs?
  • Can I still find a supplier in my contacts,if I send a RFQ and suppliers have not replied to me ?
  • What can I do with the topics section in the detail page?
  • How can I add a company to my contacts?
  • How do I customize the product online?
  • How do I post a paid RFQ?
  • How to manage conversations in Messenger?
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