Impact of Novel Coronavirus (2019-nCoV) on Your Alibaba.com Order

 (As of January 31, 2020)

Due to the recent outbreak of 2019 Novel Coronavirus (2019-nCoV), the production and shipment of some Alibaba.com orders may be affected. Some China-based suppliers, who are already taking time off to celebrate Chinese New Year, may face additional outbreak-related interruption to their resumption of business.

For questions related to production and delivery of Customized Product orders, buyers are advised to contact their suppliers directly for updates.

For Ready to Ship orders, shipment date may be adjusted to February 21st PST (or earlier) depending on supplier readiness. For questions related to these orders, buyers are also advised to contact their suppliers directly.

Answers to additional questions are provided below.

As this is a rapidly evolving situation, latest guidance will be provided here periodically for your reference.

FAQs

1. Can the coronavirus be spread from packages or products shipped from China?
The United States Centers for Disease Control and Prevention (CDC) stated, “there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods.”

In addition, World Health Organization (WHO) shared a similar statement confirming the safety of packages from China (sourced via Twitter):

2. How will my order be impacted by the recent Novel Coronavirus (2019-nCoV) outbreak?
Depending on the specific situation of the supplier, your order may not necessarily be impacted. For latest order updates, it is always advisable to contact your supplier directly.

3. Will the logistics be influenced by the coronavirus?
The Chinese Lunar New Year is the major impact causing logistics delays. According to authorities’ announcement, the CNY holidays are extended to Feb. 2nd. Logistics arrangement will resume gradually after the CNY holidays in most locations. Delays will continue to be expected in Wuhan area, Hubei Province. Meanwhile, authorities are taking very drastic actions over this public health event. We are also paying close attention to the situation and will cooperate with relevant authorities to expedite logistics arrangement when necessary.

4. Can I apply for refund since there is outbreak of 2019 Novel Coronavirus?
If you are worrying about the shipment, please take noted for orders paid during 1/15 to 2/10 (both days inclusive), the actual shipping date may be delayed until 2/21 due to recent 2019-nCoV outbreak. If you need the goods urgently, it is always advisable to contact your supplier directly.
If you are concerned about the risk for novel coronavirus from a package or products shipping from China, please note that according to United States Centers for Disease Control and Prevention (CDC), “There is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods.” If you do need refund, it is always advisable to contact your supplier directly.