Can I cancel orders due to the novel coronavirus in China?

According to the United States Centers for Disease Control and Prevention (CDC), “there is no evidence to support the transmission of 2019-nCoV [now named COVID-19] associated with imported goods." You can read more about this, and other frequently asked questions answered by the CDC here. As such, there is no need to cancel an order due to a coronavirus (COVID-19)-related concern.

Alibaba.com and its suppliers from China are working together to ensure smooth deliveries for each order on the platform. Every supplier is different, so if you have any further questions regarding your order, please contact your supplier directly.

Novel Coronavirus related Related FAQ

Will my shipment get delayed due to coronavirus?

Is there any limitation on the shipping address if I want to use the 50% OFF Alibaba.com Express ser

Can I enjoy the transaction fee discount if I make payment using other currency except USD?

When can I collect and use 10% OFF Coupons?

Who will bear the discount amount of 10% OFF coupon?

Can I enjoy the transaction fee discount if I refuse to link and save a new credit/debit card to Ali

Where can I get the 10% off coupons?

Can I still use the coupon if I cancelled the order?

Which carriers (“Shipping Option”) are available for promotion?

How can I use the 10% OFF Coupons?