Why cannot I pay for my Trade Assurance order via Online Bank Payment?
Please find the specific failure reason on the payment page.
1)Exceed payment limit
Failure message: Current payment is failed on this transaction as it exceeds the ACH $50000 or SEPA $10000 per transaction limit. Please pay via [T/T]
Failure reason：the payment exceeds the ACH $50000 or SEPA $10000 per transaction limit
Suggestion: please try again via T/T
2)VC verification uncompleted
Failure message: Please complete VC validation
Failure reason：transaction amount is big
Suggestion: please complete VC validation on the order detail page
3) Registration email unverified
Failure message: Please complete email verification and pay again
Failure reason：payment via Online Bank Payment needs email verification, and now email unverified
Suggestion: please complete email verification and pay again
4)For security concern
Failure message: Current payment is failed on this transaction. Please pay via [T/T]
Failure reason：this transaction was rejected for some security concern by Alibaba. Alibaba runs regular routine check on the payments of all members on Alibaba.com. If your payment is covered at random and detected unsafe, you might be rejected to pay. Whether you're covered by the check is determined by the system automatically.
Suggestion: please try again via other payment methods, like T/T. Online Bank Payment method not allowed to pay for this order.
5)Card key info incorrect
Failure message: Account information mistake. Please confirm the account number, bank SWIFT code are all correct. Or pay via [T/T]
Failure reason: card key information filled in is incorrect, like bank account NO., bank SWIFT code, etc.
Suggestion: please ensure the card info is correct or try T/T payment method.
6)Bank account unauthorized
Failure message: The account is not authorized to debit. Please contact your bank to open the function or try another account or pay via [T/T]
Failure reason: your account is not authorized by card issuer
Suggestion: Please contact your bank to open the debit function or try another account or pay via [T/T]
7)Insufficient funds
Failure message: Your bank account balance is insufficient. Please make sure your balance is sufficient before making the payment again
Failure reason: the bank account balance is insufficient
Suggestion: please recharge to your bank account or explore other payment methods
8)VC verification failed
Failure message: Your payment failed.The funds will be returned to your bank account within 2-3 working days. Please make the payment again with a different bank account or using a different payment method
Failure reason: transaction amount is big but VC verification failed
Suggestion: please explore other payment methods
9)Bank account unverified
Failure message: You failed to complete account verification within 6 calendar days after initiating payment. Please verify your account and pay again
Failure reason: failed to complete account verification within 6 calendar days after initiating payment
Suggestion: please verify your account and pay again, or explore other payment methods
10)Bank account verification failed
Failure message: Bank account verification failed, therefore we failed to submit the transaction to your bank. Please make the payment again with a different bank account or using a different payment method
Failure reason: bank account verification failed
Suggestion: please try another bank accounts or explore other payment methods
11)Transaction timeout
Failure message: The transaction timed out. Please try again. You can also try another bank account or pay via [T/T]
Failure reason: the transaction timed out or network environment is unstable
Suggestion: please try again later, try another bank accounts or explore other payment methods