What's the service fee of Trade Assurance?

Trade Assurance service is free. You might, however, be charged for two billable fees:

1) Payment processing fee
Buyers will be charged a transaction fee when making payment -- click here to learn more.

2) Service charge
a. For orders less than US $5000
Your supplier need to pay a service charge of 1% if they are shipping the order through Alibaba logistics, and 2% if shipping through a third-party vendor. The service charge will be capped at US $100.

b. Orders more than US $5000
Although the supplier will not be charged a service fee, they must use OneTouch as the customs clearance agency to complete the order.

Note: If you were charged more than the pricings listed above, please check if your bank has charged you extra service fees for the transaction.

Order Payment Related FAQ

  • What is Online Bank Payment?
  • I have ordered my item, when will I get my invoice of Payment Terms?
  • Why is the received refund less than the amount I paid?
  • How to choose intermediary bank when making T/T payment?
  • What should I do if payment link does not work?
  • Who can apply to use Alibaba.com Payment Terms?
  • How do I pay for Trade Assurance order via Boleto?
  • When do I need to pay for an order placed with Alibaba.com Payment Terms?
  • Why cannot I pay for my Trade Assurance order via T/T?
  • How to check whether the payment of Trade Assurance Order is received?
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